CLIENT'S CHARTER REPORT | AUXILIARY POLICE & SECURITY CENTER (APSeC)
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CLIENT'S CHARTER REPORT

 

YEAR 2019 

BIL

CLIENT'S CHARTER

JANUARY FEBRUARY MAC APRIL MAY  JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DISEMBER
BIL % BIL % BIL % BIL % BIL % BIL % BIL % BIL % BIL % BIL % BIL % BIL %
1.

It takes about 10 minutes to issue the Vehicle Sticker.

5346 100% 2743 100% 2175 100% 363 100% 193 100% 184 100% 173 100% 78  100% 1722 100%  1882  100%  614  100%  425  100%
2.

Time is taken to issue Worker Pass 3 day working days.

18 100% 18 100% 17 100% 39 100% 92 100% 11 100% 28 100%  6 100% 19  100% 34   100% 37  100%  11   100%
3.

Time is taken to issue Campus Card 3 working days.

30 100% 31 100% 12 100% 20 100% 4 100% 6 100% 6 100% 38  100% 13  100% 29  100%  100%  100% 
4.

The time it takes to process a Traffic Offence Notice is not more than 10 minutes.

137 100% 98 100% 132 100% 109 100% 82 100% 82 100% 159 100%  52 100% 279 100% 467  100%  231  100%   165 100% 
5.

It takes time to set up and install the Signage within 3 days working days.

34 100% 42 100% 56 100% 82 100% 29 100% 39 100% 65 100%  72 100%  50 100% 73  100%  80  100%  41  100% 

 

YEAR 2020

BIL

CLIENT'S CHARTER

JANUARY FEBRUARY MAC APRIL MAY  JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DISEMBER
BIL % BIL % BIL % BIL % BIL % BIL % BIL % BIL % BIL % BIL % BIL % BIL %
1.

It takes about 10 minutes to issue the Vehicle Sticker.

221  100%  428 100%  225   100% 

No Applica-tion 

 No Applica-tion

 -  124  100%   165  100%  153   100%   125 100%    No Applica-tion -  No Applica-tion -  No Applica-tion -
2.

Time is taken to issue Worker Pass 3 day working days.

 44 100%  24   100%  100%  No Applica-tion   -  No Applica-tion   -  47  100%  56  100% 37  100%   23  100% 7 100% 11 100% 6 100%
3.

Time is taken to issue Campus Card 3 working days.

 16  100% 19  100%  15  100%   No Applica-tion   -   No Applica-tion   -  15  100% 30  100%  23   100% 19  100%  2 100% 5 100% 9 100%
4.

The time it takes to process a Traffic Offence Notice is not more than 10 minutes.

 67  100% 118   100% 72  100%   No Applica-tion  - No Applica-tion    -  No Applica-tion  - 8 100%   16  100% 26  100%  No Applica-tion -  No Applica-tion -  No Applica-tion -
5.

It takes time to set up and install the Signage within 3 days working days.

 48  100% 44 100%  30 100%  No Applica-tion - No Applica-tion  -  5  100%  15  100% 15 100%   31 100%  14 100% 2 100% 2 100%

 

YEAR 2021

BIL

CLIENT'S CHARTER

JANUARY FEBRUARY MAC APRIL MAY  JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DISEMBER
BIL % BIL % BIL % BIL % BIL % BIL % BIL % BIL % BIL % BIL % BIL % BIL %
1.

It takes about 10 minutes to issue the Vehicle Sticker.

No Applica-tion - No Applica-tion - 3542 100% 3217 100% 1209 100% 430 100% 77 100% 2 100% 1239 100% 40  100%  1857 100%   893 100% 
2.

Time is taken to issue Worker Pass 3 day working days.

22 100% 12 100% 6 100% 10 100% 3 100% No Applica-tion - 29 100% No Applica-tion - 25 100% 35  100% 43  100%  90   100%
3.

Time is taken to issue Campus Card 3 working days.

12 100% 7 100% 25 100% 20 100% 10 100% 14 100% 38 100% 1 100% 6 100% 14 100%  16  100%  12   100%
4.

The time it takes to process a Traffic Offence Notice is not more than 10 minutes.

No Applica-tion - No Applica-tion - No Applica-tion - No Applica-tion - No Applica-tion - No Applica-tion - No Applica-tion - No Applica-tion - No Applica-tion - No Applica-tion 50   100% 83  100% 
5.

It takes time to set up and install the Signage within 3 days working days.

No Applica-tion - 2 100% 13 100% 9 100% 1 100% No Applica-tion - 1 100% No Applica-tion - 2 100% 17  100% 17  100%  24   100%

 

YEAR 2022

BIL

CLIENT'S CHARTER

JANUARY FEBRUARY MAC APRIL MAY  JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DISEMBER
BIL % BIL % BIL % BIL % BIL % BIL % BIL % BIL % BIL % BIL % BIL % BIL %
1.

It takes about 10 minutes to issue the Vehicle Sticker.

 370  100%  252 100%  299  100%   408 100% 562 100% 478 100% 123 100%   133  100% 83   100%  910 100%   1050 100%   473 100% 
2.

Time is taken to issue Worker Pass 3 day working days.

 No Applica-tion  - No Applica-tion   No Applica-tion  No Applica-tion   -  135 100%  90  100%   55  100%  26 100%  23   100%

Not Issued

14   100% 141  100% 
3.

Time is taken to issue Campus Card 3 working days.

 No Applica-tion  -  No Applica-tion  No Applica-tion  -  No Applica-tion   -  90 100% 31  100%   25  100%  31 100%  26   100% 20   100% 27  100%   15 100% 
4.

The time it takes to process a Traffic Offence Notice is not more than 10 minutes.

 No Applica-tion  - 50   100% 83   100%  227 100% 250 100% 246 100%  62  100%  16   100%  No Applica-tion No Applica-tion 40  100%  39  100%  60   100%
5.

It takes time to set up and install the Signage within 3 days working days.

17   100% 12  100%  33  100%   13 100%  14   100% 45  100%   33 100%  32 100%  37   100% 38 100%   55 100%   24 100% 

 

YEAR 2023

BIL

CLIENT'S CHARTER

JANUARY FEBRUARY MARCH APRIL MAY  JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DISEMBER
BIL % BIL % BIL % BIL % BIL % BIL % BIL % BIL % BIL % BIL % BIL % BIL %
1.

It takes about 10 minutes to issue the Vehicle Sticker.

 106  100%  84 100%   512  100%  726 100%   693 100%  343   100% 233  100%   136  100% 271  100%  283   100% 547   100% 159   100%
2.

Time is taken to issue Worker Pass 3 day working days.

26  100%   57   100%  193   100%  33  100% 131  100%  95  100%  67  100%  122   100%  54  100%   116   100%  105  100%   102  100%  
3.

Time is taken to issue Campus Card 3 working days.

16  100%   28   100%  65  100%   16  100% 26  100%  27   100% 40  100% 26   100%  51  100%   46  100%   20  100%   12  100%  
4.

The time it takes to process a Traffic Offence Notice is not more than 10 minutes.

 136 100%  63  100%  112   100%  136 100%  76  100%  120   100% 108   100%  20  100% 24  100%  119   100% 124   100% 110   100%
5.

It takes time to set up and install the Signage within 3 days working days.

21  100%    36 100%   50  100%   17  100% 57  100%  48  100%  59   100%  45 100%   42  100%   51  100%   59  100%   25  100%  

 

YEAR 2024

BIL

CLIENT'S CHARTER

JANUARY FEBRUARY MARCH APRIL MAY  JUNE JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DISEMBER
BIL % BIL % BIL % BIL % BIL % BIL % BIL % BIL % BIL % BIL % BIL % BIL %
1.

It takes about 10 minutes to issue the Vehicle Sticker.

 657  100%  999    100% 878    100%  271  100%                                 
2.

Time is taken to issue Worker Pass 3 day working days.

123   100% 100%  258  100%  12  100%                                 
3.

Time is taken to issue Campus Card 3 working days.

80  100%   100% 49   100% 10  100%                                 
4.

The time it takes to process a Traffic Offence Notice is not more than 10 minutes.

 297   100%  101   100% 126   100%  124                                   
5.

It takes time to set up and install the Signage within 3 days working days.

26  100%   53 100%   27 100%   37 100%                                 

Updated:: 20/05/2024 [roshaizak]

MEDIA SHARING

AUXILIARY POLICE & SECURITY CENTER (APSeC)
Universiti Putra Malaysia
43400 UPM Serdang
Selangor Darul Ehsan
03-9769 8005
03-9769 7930
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